Privacy policy


This Privacy Policy describes the practices of Solecooler ("we", "us/our" or "the Company") regarding information collected from users who access our website at ("Site") or share personal information with us (jointly: "Users"). Data protection authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): CNIL.

User Rights

You may request: Receive confirmation of the processing of your personal information (or a notice of non-processing of your personal information, as applicable) and access to your stored personal information, as well as additional information. Receive a copy of the personal information you voluntarily provided to us in a structured, commonly used, and machine-readable format. Request rectification of your personal information that we store. Request deletion of your personal information. Refuse processing of your personal information. Request that we limit the processing of your personal information. File a complaint with a supervisory authority. Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you wish to exercise any of the aforementioned rights or receive more information, please contact us at the following address:


We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined based on the type of information collected and the purpose of its collection, considering the applicable requirements for the situation and the need to destroy outdated and unused information as soon as possible. Under applicable laws and regulations, we will keep records containing the client’s personal information, account opening documents, communications and any other required information. We can rectify, supplement or delete incomplete or incorrect information, at any time and at our sole discretion.

Reasons for Data Collection

The processing of your personal information (i.e., any information which could potentially allow your identification through reasonably means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you, and to provide our services, protect our legitimate interests and comply with legal and financial obligations to which we are subjected. When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to read the Privacy Policy carefully and use it to make informed decisions.

What information do we collect?

We collect two types of data and information about our Users. The first type includes unidentified and non-identifiable information pertaining to one or several Users, which may be made available to us or collected due to their use of the Site ("Non-personal Information"). We do not know the identity of the Users from which the Non-personal Information has been collected. The Non-personal Information that is being gathered may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language setting, access time etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.). The second type includes Personal Information, which is individually identifiable information that identifies an individual, or may with reasonable effort identify an individual. This information includes Device information: We collect Personal Information from your device, including geo-location data, IP address, unique identifiers (e.g., MAC address and UUID), and other information regarding your activity on the Site. Registration information: When you register on our Site, we will ask you to provide certain information, including your first and last name, email or postal address, and other information.

How do we receive information about you?

Your personal information is collected in several ways:
  • When you voluntarily provide your personal data by registering on our Site;
  • When you use our Site or access it in connection with your use of our services;
  • From third-party providers, services, and public records (for example: traffic analysis providers).

How is this information used? Who do we share this information with?

We do not rent, sell, or share User information with third parties, except as described in this Privacy Policy. We can use the information for the following reasons:
  • Communicate with you: by sending you messages about our services, providing you with technical information, and answering any customer service questions you may have;
  • Communicate with you and inform you of the latest updates and new services;
  • Present you with advertisements when you use our Site (see the "Advertisements" section for more information);
  • Promote our websites and products (see the "Marketing" section for more information);
  • Conduct statistical and analytical surveys to improve the Site. In addition to the various uses mentioned above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.


Our trusted partners and ourselves use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device when you view the site. Cookies are very useful and their use can have various purposes, including allowing you to navigate efficiently from one page to another, enabling automatic activation of certain features, remembering your preferences, and allowing you to interact with our Services more quickly and easily. Cookies are also used to ensure that the advertisements you see match your interests and are customized accordingly, as well as to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a. "Session cookies" which are only temporarily stored during your browsing session to allow normal system use, and are deleted from your device when you close the browser;

b. "Persistent cookies" which are only read by the Site, are saved on your computer for a fixed period and are not deleted when the browser is closed. These cookies are used when we need to recognize you on repeated visits, for example, to allow us to keep your preferences for your next login;

c. "Third-party cookies" which are set up by other online services that run content on the page you are viewing, for example, by third-party analytics companies that monitor and analyze our web access.

Cookies do not contain any information that allows you to be personally identified, but we can link the personal information about you that we store to the information stored and obtained by cookies. You can delete cookies by following the instructions in your device's preferences. However, please note that if you choose to disable cookies, some features of our Site may not work properly and your online experience may be limited. We use a tool based on Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as the frequency of user access to the Site, the pages they view, when, etc. The tool does not collect any personal information, and it is used by the host and operator of our Site solely for the purpose of improving its Site and services.

Use of script libraries (Google Fonts)

To present our content in a pleasant and with good graphic quality on all browsers, we use script libraries and fonts such as Google Fonts ( on this website. Google Fonts are transferred to your browser's cache to avoid multiple loads. If your browser does not support Google Fonts or blocks access to them, content will be displayed using the default font. Any request to a script or font library automatically triggers a connection with the operator of the said library. While it is theoretically possible for the operators of the libraries to collect data, the existence of this practice and, if applicable, the purposes pursued have not yet been established.

If you wish to review the privacy policy of the Google library operator, go to the following address:

Third-party information collection

Our policy only concerns the use and disclosure of the information we collect from you. To the extent that you disclose your information to other parties or sites on the Internet, different rules may apply to their use or disclosure. Therefore, we encourage you to read the terms of use and privacy policy of each third party to whom you voluntarily disclose your information. This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, including any third party to which we may disclose your information as indicated by this Privacy Policy.

How do we protect your information?

We pay great attention to the implementation and maintenance of the security of the Site and your information. We use industry-standard procedures to ensure the security of the information we collect and store, and to prevent unauthorized use of such. We require third parties to respect similar security requirements, in accordance with this Privacy Policy. Although we implement reasonable measures to protect the information, we cannot be held responsible for the actions of those who gain unauthorized access or abuse our Site, and we provide no formal, implicit, or other guarantee to prevent such access.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the European Economic Area (EEA). In such cases, we will transfer your data to these countries only as approved by the European Commission by providing the adequate level of data protection, or we will establish legal agreements ensuring an adequate level of data protection.


We may use third-party advertising technology to serve ads when you visit the Site. This technology uses information regarding your use of the Services to serve ads that may be of interest to you (for example, by placing third-party cookies on your web browser). You can opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI and DAA members and your choices regarding having this information used by these companies, including how to opt out of third-party ad networks operated by NAI and DAA members, please visit their respective websites:!/ and!/.


We may use your Personal Information, such as your name, email address, phone number, etc., ourselves or through subcontractors, in order to provide you with promotional content regarding the services that we believe may be of interest to you. Out of respect for your right to privacy, we include in this promotional content the means to opt out of receiving further promotional offers from us. If you opt out, we will remove your email address or phone number from our marketing distribution lists. Please note that even if you opt out from receiving marketing emails from us, we may still send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Business Transaction

We may share information in the event of a business transaction (e.g., selling a significant part of our business, merging, consolidating, or selling assets). In the aforementioned cases, the beneficiary or acquiring company will assume the rights and obligations as described in this Privacy Policy.


We understand the importance of protecting children's personal information, especially in an online environment. The Site has not been designed for use by children. Under no circumstances do we allow the use of our services by minors without the prior consent or authorization of a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent realizes that their child has provided us with personal information without their consent (or if a guardian realizes that the child for whom they are responsible has provided us with personal information without their consent), he or she should contact us at the following address: . Updates or changes to this Privacy Policy We reserve the right to periodically modify or revise the privacy policy; material changes will take effect as soon as the revised privacy policy is posted. The latest revision will be available in the "Last modification" section. Your continued use of the Platform, following the notification of these changes on our website, constitutes your acknowledgment and acceptance of these changes and your agreement to abide by them.

Contact us

If you have any general questions about the Site or our collection and use of information about you, please contact us at the following address:

280 Rue James Watt - Site 21 Tecnosud Bât plot A
66 100 Perpignan

Last modification: 13/06/2023