Privacy Policy

Updated on: 20/08/2025

Introduction

This Privacy Policy describes the practices of Solecooler Inc ("we", "us", "our" or "the Company") regarding information collected from users who access our website at the following address www.solecooler.com ("Site") or who share personal information with us (jointly: "Users"). It demonstrates our commitment to the principles of transparency and compliance with the General Data Protection Regulation. (RGPD) N°2016/679under the supervision of the Commission Nationale de l'Informatique et des Libertés (CNIL), the competent authority in France.

User rights

You can ask :

Receive confirmation that your personal information has been processed (or notice that your personal information has not been processed, if applicable) and access your stored personal information, as well as additional information.

Receive a copy of the personal information you have voluntarily provided to us in a structured, commonly used and computer-readable format.

Request correction of your personal information stored by us.

Request deletion of your personal information.

Refuse the processing of your personal data.

Request that we restrict the processing of your personal information. File a complaint with a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights or receive further information, please contact us at the address below: info@solecooler.com

Conservation

We keep your data only for as long as is necessary for our services and legal obligations. After this period, your data will be securely deleted or rendered anonymous. We keep your personal information only for as long as necessary:

If you are a customer for the duration of our relationship :
- Inactive account kept for 2 years
- Retention of refunded orders for 2 years
- Retention of completed orders for 2 years
- Orders on hold for 6 months
- Retention of failed orders for 6 months
- And Retention of orders cancelled by the customer for 6 months

Then a few years after the end of the contract to meet our legal obligations (for example, the Invoices kept for 10 years and classified as archives).

If you are a prospect : up to 3 years after our last contact with you.
If a dispute arises we keep the data for as long as it takes to sort it out.

Once these deadlines have passed, your data is either deleted or securely anonymized. You may request the modification or deletion of your data at any time, within the limits of our legal obligations.

Reasons for data collection

We collect your data to provide you with our services, to comply with our legal obligations and to improve the security and quality of our site. Certain uses, such as sending offers, are only made with your consent.

Ne use your personal information only for :

provide you with the services you have requested and fulfill our contractual obligations (e.g. manage your orders, contact you, follow up on your requests);
comply with our legal and regulatory obligations (e.g. to retain certain billing information);
protect our legitimate interests, such as improving our services, ensuring the security of our site or preventing fraud.
Some uses, such as sending marketing communications, are only made with your consent, which you may withdraw at any time.

What information do we collect?

We collect two types of information:

1. Non-personal information

This data does not allow you to be directly identified. It concerns, for example :
technical information transmitted by your device (type of browser, operating system, language, connection time, etc.);
information linked to your browsing on our site (pages consulted, clicks, actions taken).
We use this data to improve the operation, performance and security of our site.

2. Personal information

This is data that directly or indirectly identifies you, such as :

your contact details (surname, first name, e-mail address, postal address) when you register or fill in a form;
technical information related to your device, such as your full IP address, approximate location data and certain unique identifiers;
information you choose to provide us voluntarily (e.g. when placing an order, requesting contact or registering).

How do we receive information about you?

We collect your data in several ways:

When you give them to us directly: for example, when you create an account, fill in a form or contact us.

Automatically, during your browsing: certain technical information (such as your IP address, type of device, browser used, pages viewed) is collected through your device and, where applicable, through the use of cookies and similar technologies. These tools help us to keep the site running smoothly, measure traffic and improve your experience.

Through partners or public sources: for example, via traffic analysis tools or legally accessible databases.

How is this information used? With whom do we share this information?

How do we use your information and with whom do we share it?

Your personal information is never sold or rented. We only use it for :

Communicating with you To answer your questions, send you information about our services, your orders or customer support;
Keeping you informed Share with you updates, new products or services similar to those you already use;
Personalize your experience To provide you, with your consent, with tailored offers or advertising;
Improving our services To carry out analyses and statistics to understand the use of our site and optimize it.

In some cases, we may share your information only with :

our subsidiaries or affiliates, when necessary to provide our services,
trusted service providers (hosting, payment services, analysis tools, etc.), who act on our behalf and according to our strict instructions.

Apart from these specific situations, your data is never shared with third parties without your consent.

Cookies

Cookies and similar technologies
Like most websites, we use cookies and similar technologies.

A cookie is a small file deposited on your device when you browse our site. They are very useful because they allow, for example, to :

allow you to navigate more easily and memorize your preferences;
secure the site and activate certain essential functions;
measure traffic and improve our services;
personalize content and advertising according to your interests.

We use several types of cookies:

Session cookies temporary, deleted when you close your browser ;
Persistent cookies The following functions are saved for a limited time in order to recognize your preferences on future visits;
Third-party cookies Content deposited by our partners (e.g. audience analysis services or external content such as Google Fonts).

Some cookies are strictly necessary for the proper operation of the site and cannot be deactivated. Others (such as those used for audience measurement or advertising purposes) can be deactivated. are deposited only with your consent.

You can manage or delete cookies at any time from your browser settings or via our cookie management banner. Please note, however, that refusing certain cookies may restrict certain site functions.

To find out more about Google's privacy policy (operator of certain services such as Google Fonts), you can consult : https://www.google.com/policies/privacy.

Collection of information by third parties

Collection of information by third parties
Our privacy policy concerns only the data that we collect and use on our site.
If you choose to share your information with other online sites or services, their own privacy policies and terms of use apply.
We therefore encourage you to carefully read the privacy policies of these third parties before sending them your data.

This policy does not cover the practices of companies or services that we do not own or control, nor those of people that we do not employ.

How do we protect your information?

How do we protect your information?
The security of your data is a priority.
We implement recognized technical and organizational measures (encryption, access controls, regular monitoring) to protect your information against unauthorized access, use or disclosure. When we use external service providers, we require them to apply equivalent security standards. Despite our best efforts, no system is completely invulnerable. That's why we remain vigilant and are constantly improving our security features to minimize risks.

Transfer of data outside the EEA

Transfer of your data outside the EEA
Some data may be processed outside the European Economic Area (EEA).

This mainly concerns :

visit analytical data collected via tools such as Google Analytics,
information related to ordering and payment via WooCommerce,
visit data required for international deliveries by transport companies outside the euro zone.

In all these cases, we ensure that your data benefits from a level of protection equivalent to that of the EU, either through European Commission decisions or through specific contractual agreements with our partners.

Advertising

Advertising and third-party cookies
We may use third-party advertising services to serve ads tailored to your interests when you browse our site.
In particular, these services use cookies or similar technologies to understand your interactions with our site and show you relevant ads.

You have control: you can choose not to receive this type of advertising by unsubscribing via the tools offered by advertising networks.
To find out more and manage your preferences, please visit :

Marketing

Marketing and communications
We may use your information (such as your name, e-mail or telephone number) to send you offers or information about our services that may be of interest to you.
These communications may be sent directly by us or by our trusted service providers.

You can unsubscribe at any time Unsubscribe: an unsubscribe link is included in every marketing message, and we will remove your details from our mailing lists.

Please note: even if you opt-out of receiving marketing e-mails, we may continue to send you important service-related messages or administrative notifications, which cannot be deactivated.

Business transactions

Corporate transactions
If our company undergoes a sale, merger, acquisition or transfer of assets, your information may be shared with the company or transferee concerned.

In this case, this company will take over the same rights and obligations regarding the protection of your data, as described in this privacy policy.

Minors

Protection of minors
Protecting children's privacy is very important to us.
Our site is not intended for children and we do not knowingly collect personal data from minors without the consent of a parent or legal guardian.

If you are a parent or guardian and discover that your child has provided us with personal information without your permission, please contact us at : info@solecooler.com.

Updates to the privacy policy

Updates to the privacy policy
We may change this Privacy Policy from time to time. Important changes will be announced on our site, for example by means of a banner, a notification or an e-mail, and will take effect as soon as they are published.
Your continued use of our site following notification of these changes constitutes your acceptance of the new rules.